One of Cisco’s top U.S. resellers, a $9B technology solutions supplier to enterprises in the commercial, public, and telecom service provider sector, needed to back up call data from numerous Cisco Unified Communications Manager (CUCM) locations, and then store them for an extended period. The reseller needed a simple and low-cost solution to securely and efficiently back up call data from multiple, dispersed locations to a central repository, and then store them for an extended period. CHALLENGES The IT team used scripts and free, unsupported, insecure tools downloaded from the Internet to back up their data. As their volume of data increased, their methods of file transfer couldn’t sustain their productivity or maintain their security initiatives in the long run. The reseller so

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