Australia’s largest natural gas producer partnered with BA Insight to resolve widespread productivity issues caused by disjointed information systems. Employees, both in offices and the field, struggled to locate critical data—leading to duplicated work and operational delays. BA Insight implemented a centralized enterprise search powered by Elasticsearch and a conversational bot interface, integrating platforms like Documentum, SharePoint, OneDrive, and FileShare. This allowed secure, role-based access to a single index of company knowledge. The rollout significantly reduced fix times, boosted efficiency, and standardized practices across the organization.

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