Summary After consolidation in 2018, Community Care Physicians, P.C. (CCP) was faced with the challenge of consolidating not only organizations but also technology. One of their first goals was to get every practice on the same patient communication system. "It wasn't just that we wanted everyone on the same software, we wanted something that integrated with Allscripts," explains Craig Dreher, Chief Information Officer at CCP. "We needed a better tool than what we had, but there were other factors too. We wanted reminders with voice and text that were flexible, and we wanted real-time, two-way text as well. Of course, the cost was a factor, too." When reviewing what was available in the market to meet CCPs requirements, CCP looked at all the business problems, evaluated several

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