1 The customer is one of the leading US-based multinational banking and financial services corporations and serves more than 70 million customers. The corporation is a major player in the investment banking market and is distributed across more than 100 countries and locations worldwide. As a leading global banking and financial services company, multiple teams requesting changes to applications or provisioning of services for new applications across multiple locations and using different requisition methods posed a potential threat to compliance. • Varying levels of knowledge about the load balancer infrastructure among different teams slowed down the process of implementing configurations • With application teams located in different places and across various silos, requests had to be

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