LanguageLine Solutions enhanced its contact center capabilities by switching from Avaya to NICE CXone, gaining a flexible and scalable platform to support over 32 million annual interactions. NICE CXone enabled LanguageLine to efficiently manage high call volumes and omnichannel communications, including video interpreting across 240+ languages. This empowered the company to deliver fast, reliable, and customizable language access services 24/7, improving service quality and operational efficiency for more than 25,000 clients worldwide.

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