managementors creating sustainable business advantage m 2 Turning on Performance Excellence at Laing O’Rourke As one of Severn Trent Water’s dedicated engineering partners, Laing O’Rourke is responsible for maintaining and improving the company’s water networks which serve around 1.9 million customers. Under a series of 5-year framework agreements, Laing O’Rourke is required to respond fast to new connection requests and deliver scheduled

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