In the wooded mountains of the Northeastern United States, a carbonless paper mill plant works with breakneck speed. With each overhead crane integral to the entire operation’s success, the cranes must be kept in pristine condition. However, the mill’s remote location made it difficult for any crane service company to arrive on site in less than three hours. The paper mill struggled for years, trying to find the service their cranes required, until Konecranes provided the answer. Instead of sending a few service technicians a few weekends every month, Konecranes provided a technician to be on-site full-time, everyday. “Having a service technician on site works really well,” said the local Konecranes service manager. “What used to take two or three technicians, he can do by him

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