1 CASE STUDY | KONE KONE Uses Servigistics to Optimize Their Global Service Parts Network and Maximize Equipment Availability The PTC Solution Helps an Industry Leader Meet Demanding Inventory Needs and Keep Customer Satisfaction a Top Priority KONE is a global leader in the business of keeping people moving With their mission to improve the urban flow of life, KONE is a global leader in the elevator, escalator, and automatic door industry. In addition to manufacturing and aftersales, they provide solutions for maintenance and modernization to add value to buildings’ lifecycles. KONE has manufacturing locations in the United States, Finland, Italy, India, and China, while reaching a global audience with products and services. They make around 130,000 equipment deliveries and

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