Case Study “Using Knowledge Management add-in as a Sales and Customer Support Backbone for Automotive Industry” Client Business Description Transtar Industries is the global leader in transmission and driveline-related solutions. Transtar was founded 1975 in Cleveland, Ohio, where the company is still headquartered today. In four decades, they have grown to be a global supplier of products related to the transmission and driveline. Background Client offers huge range of automotive product parts. They were following the classic approach (Emails/Calls) to handle client FAQs, responses and inquiries on their SharePoint based customer portal. Idea The Client wanted to streamline the knowledge sharing process in his organization and preferred to use our SharePoint based K

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