CASE STUDY KnowledgeIQ helped create a single source of truth knowledge repository for Best Practice Software. Best Practice Software, a medical software company based in Australia and New Zealand, was seeking a knowledge base for the development of a global Service Desk to enhance the flexibility and capability of each product support branch. THE PROBLEM As a leader in the field of software for Australasian medical practices, Best Practice Software is synonymous with excellence in delivery and support for its range of products tailored to suit a variety of medical industries including General Practitioners. The diversity of the company’s product range necessitates multiple product support teams, with each team working with unique platforms and integrations as well as a set of

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