Caja Case Study King’s College Hospital NHS Foundation Trust HR Shared Service Value for Money Assessment In 2013, King’s College Hospital NHSFT entered into a ten-year contract with Capita plc for the provision of transactional HR, Payroll and Pensions services. In 2019, the Trust and Capita engaged Caja to undertake a value for money assessment, as defined by the terms of the contract. The service had a history of poor performance prior to 2018, at which time, Capita restructured and transferred the functions to its shared service centre in Belfast. This resulted in significantly improved performance and relationships with the Trust. Despite the improvements, there was a legacy perception within the Trust that the service did not offer value for money. This was particularly apparent in C

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