Kingfisher has a clear aim - to be the world’s leading local home improvement retailer by making it easier for people to have be!er and more sustainable homes. This means offering the best choice of the latest, high quality products and services in a way most convenient to their local customers. In 2008 Kingfisher launched its seven point “Delivering Value” plan with the aim of improving returns to its shareholders, which apart from driving up profit in established markets, focuses on expansion of the business across all market sectors thereby growing total sales and market share. THE CHALLENGE: Kingfisher IT Services (KITS) was formed with a mandate to deliver robust but cost effective IT solutions to the various Kingfisher Group Operating entities, and has developed a strategy to

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