Case Study Kingdon Capital Management CONTACT GOVERLAN sales@goverlan.com | 888.330.4188 (US) | +1 305.442.4788 (INT) GOVERLAN.COM © 2019 Goverlan, LLC. All rights reserved worldwide. GOVERLAN and the GOVERLAN logo are trademarks of Goverlan, LLC. other trademarks shown are the property of their respective owners Kingdon Capital IT Group increases first-call resolution by 95%KINGDON CAPITAL MANAGEMENT, LLC CHALLENGE The IT Group at Kingdon Capital Management is in charge of providing crucial system support to international traders around the clock as well as managing the company’s IT infrastructure during business hours. The group consists of 4 support sta and operates from a centralized oce, supporting approximately 200 desk- tops and 25 servers. The primary challenge

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