Case Study

KeyBank harnesses data for evidence-based decision making

KeyBank harnesses data for evidence-based decision making

Pages 4 Pages

KeyBank leverages ServiceNow Impact to enhance decision-making through data-driven insights. With 33% of IT service requests and 55% of triage automated, the bank achieved an 80% reduction in software audit efforts. ServiceNow's platform consolidation has enabled KeyBank to optimize resources, improve platform stability, and focus on innovation, ultimately driving cost reduction and better service delivery across its operations.

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