1 Kentucky Board of Medical Licensure CASE STUDY CaseStudy | Kentucky Board of Medical Licensure Although the Kentucky Board of Medical Licensure (KBML) had received several years of good service out of their legacy licensing management system, like many older systems it was lacking certain capabilities- especially with respect to online interaction in real-time for their licensee healthcare professionals, and communicating licensing status to the general public. Identifying the Challenge On an annual basis, KBML processes approximately 19,000 new license and renewal applications. The KBML staff also provides countless license verifications. KBML was in need of a more effective means to manage replacement wall and wallet card certificates, as well as an improved process to p

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