IMPROVED BRANCH EFFICIENCY AND MEMBER EXPERIENCE Case Study - KEMBA Credit Union Kristyn Dix Vice President of Service, KEMBA Credit Union “ Since we started using the TCR7, efficiencies have improved and we are much faster to respond to membersKEMBA Credit Union is a leading member-owned financial cooperative located in the greater Cincinnati area. KEMBA, also known as Kroger Employee Mutual Benefits Association, was founded in 1933 by a group of employees from The Kroger Company – one of the largest retailers in the world today. Today, KEMBA has nearly $1 billion in assets and serves more than 97,000 members, which include Kroger associates, employees of over 500 select employer groups, and communities throughout 24 counties in Ohio, Kentucky and Indiana. With 12 branches, a

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