Challenges • Provide more reliable human capital data, particularly across country borders. • Eliminate highly customized system with one that would automate and leverage talent across the businesses. • Implement an easy-to-use employee and manager self-service system. Benefits • Gained high confidence in human capital data reliability, allowing management to make better decisions. • Automated processes and standardized policies, improving business growth opportunities. • Significantly improved the efficiency and simplicity of HR processes, saving costs. • Achieved a high satisfaction rate among employees: maintains a caller program with no more than a 30-second wait, and less than a 5% caller abandonment rate; continues to exceed a first-call resolution goal of

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