This Juniper Networks customer story highlights how Meesho, a rapidly expanding e-commerce platform in India, successfully addressed the critical challenge of scaling its call center operations to accommodate over 100 million users while maintaining high service levels. Facing a need to handle quadrupled call volumes and ensure timely customer responses, Meesho adopted the Juniper Session Smart Router to implement a next-generation SD-WAN. This solution created an application-aware network fabric, guaranteeing stringent call center performance, security, and availability requirements. The Juniper SD-WAN significantly enhanced call reliability by automatically rerouting traffic over alternative links when a primary connection failed, ensuring continuous connectivity. This strategic deployme

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