www.lexipol.com 844-312-9500 THE CHALLENGE When Commander Leslie Burns was assigned to update her department’s manual, she confronted an outdated mix of content written in the 1970s and 80s. “The pages were yellow!” she says. “We had policies that were no longer an appropriate reflection of the way we were doing business – instances were our practice had evolved but our policy was stuck 20 years in the past.” It didn’t take long for Burns to realize that the project was beyond the scope of the department’s internal resources. “I said to myself, ‘Who am I to write policy?’” she says. “We had heard of Lexipol about a year earlier, and we quickly decided that was a much better way to go because we’d have no way of keeping an in-house manual up to date. It was a no-bria

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