CUSTOMER SUCCESS ‘Disastrous’ downtime Most businesses rely on email to some degree. But uninterrupted access is truly mission-critical for the partners and employees at Kaufman Miller & McAndrew LLP, a California law firm that focuses on business litigation, employment, and real estate law. “We’re constantly receiving time-sensitive emails,” says Mitchell Kaufman, a partner with the firm. “If our email server goes down for any period of time, we might miss out on responding to our clients in a timely manner, or responding to the court. A slow response might also cause us to miss out on a new client.” Several years ago, the firm’s Microsoft Exchange Server experienced a massive failure. “The server was down for about a week, and it was disastrous,” Kaufman says. The firm set up a

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