hp.com/go/software Share with colleagues Brief 2015 Awards for Customer Excellence Winner Business Service Management Ian Dodd, Kaiser Permanente Healthcare leader innovates predictive, pre-emptive approach to business service management that ensures fast, reliable access for care providers and employees to critical applications High-level overview: Using HP Software, Kaiser Permanente (KP) realized the following benefits: • Innovate predictive and pre-emptive approach ensures high quality customer experience • Accurately measure reliability of critical applications as experienced by business users • Ensure application performance and response times in pre-production, before general release • Detect performance degradations before user impact, through synthetic transacti

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