Case Study

JustPark Puts Nexmo’s Voice and SMS APIs in the Driver’s Seat to Help Customers Find the Perfect Parking Place

JustPark Puts Nexmo’s Voice and SMS APIs in the Driver’s Seat to Help Customers Find the Perfect Parking Place

Pages 2 Pages

JustPark needed a vendor that enabled them to develop a fully automated IVR (Interactive Voice Response) system while also supporting SMS. Since not every person always has access to a mobile or online app, JustPark realized that they needed to offer multiple ways to enable all drivers to use their services. Many customers simply prefer to use IVR, and it was important for JustPark to offer their customers a choice of channels to access their services. “We needed a solution that would give people options for payment,”

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