Jura Products, a manufacturer of high-quality coffee machines, implemented DocuWare to streamline document management in their UK office. Previously, documents were scattered across paper files and digital folders, making it difficult for employees to find what they needed. With DocuWare, documents are automatically stored, indexed, and made easily accessible. This has greatly improved customer service, with service documents now easily retrieved, and invoices automatically sent to customers after processing. The transition to a digital system was smooth, requiring no changes to existing workflows, and has led to faster document access, cost savings, and improved efficiency. Jura plans to expand this solution with mobile access for technicians.

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