Success Highlights Challenges and Opportunities • NSA, LLC had an existing ERP solution, but no ticketing system to adequately track IT r equests thr oughout the r esolution pr ocess. They needed an IT solution to help with additional organization and ef ficiency for their global support team Solution and Services • Epicor IT Service Management Why Epicor? • Epicor ITSM matched NSA ’ s extensive r equir ements, pr oviding their IT depart

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