John Hancock/Manulife

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The Challenge Manulife, a leading financial services group based in Canada, acquired U.S. insurance leader John Hancock in 2004 to become one of the largest insurance companies in the world. According to Jeff Nataupsky, vice president of financial reporting and controls for John Hancock, in 2011 the organization began to focus on how to improve financial reporting processes across entities. “With different processes and regulations in the

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