800.774.7622 | sales@accruent.com | www.accruent.com © Copyright 2016 Accruent, LLC James Madison University An Accruent Case Study THE COMPANY James Madison University (JMU) is a public university within the Commonwealth of Virginia. The university was founded in 1908 and has over 20,000 students enrolled. The campus has 175 buildings spread across 712 acres of land and over six million square feet of facilities. THE CHALLENGE JMU’s Facilities Management Mission Statement is, “to excel in customer service and to provide quality facilities-related support to the university community.” To support this mission, the university wanted to involve their entire campus community in a well-defined, consistently used and commonly understood process for planning and decision-making. This p

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