Jacob’s Coffee House: A system to meet the needs of a highly flexible workforce Since it opened in 2011, Jacob’s Coffee House in the centre of Bath, Somerset, has built up an enviable reputation for the quality of its food and friendly, efficient staff. But delicious cakes and a welcoming atmosphere only go so far when it comes to running a successful retail catering business. To turn a decent profit you also need to keep a tight hold on costs –

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