J&B Group From humble beginnings, J&B's very American success story started in 1979 when Bob Hageman began selling meat out of the back of his truck in Minnesota. Since then, the company has become one of the largest food service and cold chain 3PLs in the Midwest, with much of that growth powered by its brokerage division. With this growth, J&B launched a lean-value stream project to identify bottlenecks and constraints. Who knew? The exercise quickly uncovered significant bumps in carrier invoice processing. This was a surprise to J&B, since they had already implemented a system to manage payables - a portal that allowed carriers to log in and submit invoices and paperwork. J&B found out the hard way that portals come with problems. The first of which is carrier acceptance. Getting carri

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