Itron’s Software Quality Assurance Challenge | Helix TCM | Perforce Unsustainable SQA Processes Because they’re in a highly regulated industry, Itron's customers need to know that software has been through a watertight quality assurance process. But their software quality assurance (SQA) process was in need of some help. They relied on Microsoft Excel spreadsheets to manage their SQA test cases. Each engineer maintained individual documents. There were no common templates or a centralized tracking method. As the department grew, this method became inefficient and cumbersome. "A manager would literally have to walk the room, stop at each cubicle, and ask how each team member was doing," says Ed Lavoie, Research and Development Manager. "While that was perfectly effective when there were onl

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