A diagnostic imaging services company wanted IT to become a growth enabler, but lacked project expertise and resources, struggled to keep up with new technology, and had communication gaps between IT and business units. Synoptek provided an ITaaS suite that assumed management of the existing IT team, added project execution support, and standardized operations with ITIL processes and automation, including a three-phase cloud migration approach to reduce risk. Services covered 24x7 service desk, end-user and site support for 40 locations, monitoring and automation, security, server and application management, and a HyperCare priority phone and email. Results included modernized systems, consolidated data for better decisions, faster service improvements for core functions, improved efficien

Join for free to read