CASE STUDY: Canadian Blood Services www.ivanti.com IT Service Automation Enables Canada to Ensure a Safe Blood Supply Profile: Manages a safe, secure, and cost-effective blood system. Location: Ottawa, Canada Industry: Healthcare Website: www.blood.ca Solutions: § Ivanti ® Service Manager § Ivanti Incident Management, Service Request, Self Service, Service Catalog, Problem Management, Change Management, Release Management, Service Level Management, and Survey Benefits to Canadian Blood Services: § Reduced outages in environment by 70% § Achieved a change success rate of 95% § Reduced call volumes by 50% § Can create new virtual machines for the specific environment in hours, not weeks When illness or trauma strikes, a person’s life may depend on rea

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