WHITEPAPER IT Infrastructure Management2 IT Infrastructure Management Microsoft System Center and Decisions Workflow Automation: INTRODUCTION In order for IT organizations to efficiently deliver on their objectives to provide reliable computing services to the business, IT organizations must provide the services in a repeatable and predictable manner. This leads to the definition and creation of a variety of best practices. Best practices can include a combination of how people interact with the process, decision making steps, and leveraging technology to invoke a variety of tasks -people, process, and technology. These best practices are readily implemented as flows within the Decisions Workflow Automation Platform. Microsoft System Center Configuration Manager and Orchestra

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