comaround IT Global Support Challenges, Risks, and Critical Success Factors A Whitepaper on Understanding the Complex Dynamics of Success in a Global Support Organization. Globalization is upon us. No longer do companies support customers in one city, state, or country. In the global economy, services are provided across country boundaries and the complexity of delivery and support increases substantially. Combined with a need for agility, organizations face the challenge of supporting a rapid pace of change where time to market is critical to maintain competitiveness. Customer’s expectations continue to grow while support organizations struggle to manage a multi- national support structure, processes, and policies while navigating different policies, cultures, and time zones. Cust

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