IT efficiency How Northwood University freed up their resources. Since starting with Staples, printer downtime has been significantly reduced and front-line IT staff are able to focus on more value-added services. The information technology organization at Northwood University has worked hard over the years to demonstrate a responsive, caring customer service culture for the 6,800 students and 1,000 faculty and staff who rely on them to support their computing needs. But as the university’s aging printer fleet began to take up more and more of the IT staff’s time, the team knew it needed to make a change. Northwood’s 25-person IT team takes pride in their ability to help students, faculty and staff manage and maintain their IT equipment, including laptop and desktop computer s

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