Using customer insights, Walker helped a global support organization identify the right process and actions to reduce the open case age from 54 to 12 days. ISSUES RESOLVED FASTER SUCCESS STORIESTo learn more about Walker’s work with clients, contact us 1.800.334.3939 +1.317.843.3939 info@walkerinfo.com www.walkerinfo.com SEE THE DIFFERENCE This image represents what is happening in business today–customer-focused companies are outperformi

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