CASE STUDY: ISSUE MANAGEMENT Challenge: David, the Chief Audit Executive with 18 global resources, is unhappy with his current spreadsheet-based Audit Issue / SOX Deficiency management process. He wants real-time visibility, collaboration and accountability with global process owners and his team. Current Approach & Problems: Historically, David’s team followed-up on Issues / Deficiencies with process owners via emails and David summarized spreadsheets to provide a status update to the CFO (monthly) and the Audit Committee (quarterly). Poor visibility into issue status, often led to insufficient follow-up and delays in corrective action implementations - a concern expressed by the Audit Committee and the CFO. Also, it was a very inefficient process, requiring IA’s repeated

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