ISB AG | Perforce Until recently, ISB used nearly a dozen bug tracking applications to develop and implement complex database-driven information systems. As a vendor-independent solution partner, ISB had to define and implement a bug tracking solution for each new project. The process slowed project setup time to a crawl. “We had massive setup times for new projects,” said Oliver Reiniger, Quality Manager, ISB. This was especially painful on small projects where setup time frequently took nearly half of the development time, delaying delivery and hurting project profitability by adding overhead that really had no value for the customer. Over time, one bug tracking application rose above the others: Helix Issue Management (IM). It was not a choice so much as an evolution. Survival of

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