Overview Irish Life & Permanent Group is a leading pro- vider of personal financial services in the Irish market. Formed in 1999, the group is the coun- try’s largest leading life assurance and pen- sions company, with a domestic market share of over 30 percent. Permanent TSB, formed after the acquisition of Trustee Savings Bank (TSB) in 2001, is the retail banking operation of the group and the foremost provider of residential mortgage finance in Ireland. Permanent TSB does all of its retail banking on Unisys hosts. When it was time to renew a deal with Unisys, Paul Coakley, leader of the Unisys operations and technical support teams at Permanent TSB, picked Databridge to help him run his operation more cost-effectively. Challenge “When I joined in an operations role, the ban

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