THE COMPANY IRIS Service Delivery UK are key players in the roll-out of cutting-edge technology across the Telecoms sector. Ultimately owned by Nokia, they upgrade and service base stations on behalf of all the major telecoms networks. THE BUSINESS PROBLEM IRIS Service Delivery UK is one of a group of companies carrying out similar work across Europe. Most are already using SAP Business ByDesign, including IRIS UK, but when Finance Manager Kirsty Williford took up her post she found she was having difficulty getting access to the business information she needed and in the format she wanted it in. The way they did things in one part of Europe did not necessarily fit with how she wanted it in the UK. For example; reports were being shown site by site, instead of on the more useful

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