Success Story | Insurance CUSTOMER VHI Healthcare USE CASE Consumer Authentication DEPLOYMENT 100,000 Users Key Benefits > Eliminated Centralized Passwords > Increased Mobile User Adoption > Stopped Credential Reuse Attacks > Reduced Cost of Password Resets > Enhanced Customer Service Experience Overview Ireland’s largest health insurer approached HYPR with a goal to increase mobile app adoption by enhancing the digital customer experience. This business initiative aligned closely with an objective to reduce helpdesk costs associated with legacy password-based authentication systems. Insurance companies know better than anyone - password resets are frequent, expensive, and comprise a large percentage of the customer’s service requests. Challenge A key consideration was the importanc

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