Lengthy queuing times alleviated at the Passport Oice Background Background Passport services for Irish Citizens The Irish Passport O ce, which is part of the Department of Foreign Aairs, issues passports to Irish citizens. Services are provided by the Passport O ces in Dublin and Cork and by Irish Diplomatic and Consular Missions overseas. Challenge Challenge Outdated ticketing system frustrates sta and customers alike The passport o ce can be a very busy place, and due to space restrictions it was common for large queues to form inside and outside the o ce as people waited to renew their passports. The renewal process consisted of a ticketing system, with the customer’s place in the queue dened by the number on their ticket, on a rst come rst served basis. The lack of a pre-de

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