Investec places a strong emphasis on individual relationships, as may be expected from a specialist bank and asset manager with a niche clientele. Its clients are discerning, actively engaged, and highly mobile. They expect a streamlined, uniform experience no matter the country, self-service channel, or business division. The bank wanted to enhance the security of its online banking channel in a way that would surpass these expectations. It was looking for a global solution that would secure every- one – customers across all business units, private bankers and intermediaries, internal staff – on a single platform underpinning all self-service channels. There was just one complication. Investec’s mobile app was already in an advanced stage of development, and the team responsible f

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