Declining check volumes and ever-increasing customer demands for remittance data capture have made succeeding in the lockbox processing business harder than ever, particularly for small banks. But INTRUST, a regional Midwestern bank, has reduced its costs, enhanced its customer service, and positioned itself for future success with intelligent data capture software and hardware from ibml. The ibml solution replaced INTRUST’s 10-year-old scanner at its end-of-life. Matters came to a head when the provider of the INTRUST’s old scanner, a multi-function workstation, said the device could not be upgraded to the newest version of the Windows operating system, which the bank was deploying enterprise-wide. The “new” multi-function workstation offered by the bank’s vendor was too similar

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