Customer Success Story As the largest distributor of heavy machinery in Indonesia, Intraco offers the highest quality products and reliable services throughout the country. They purchased Salesforce for streamlining their service and maintenance process. The requests are now created, serviced, and closed within the Salesforce system, leading to gains in efficiency and ROI for the company. Managing the service process Since field staff are often servicing machines in remote areas like mining and construction sites, they need to access data while fully offline. The Pulsar app on Android was recommended by Salesforce reps and successfully proven during the PoC. Now Intraco has a robust offline integration with Salesforce. Accessing data offline on Android The service process requires

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