CUSTOMER STORY Overview InterSystems develops advanced software technologies that enable breakthroughs. With a passion for excellence and a focus on client success, InterSystems provides data management, strategic interoperability, and analytics platforms used in healthcare, financial services, government, and other industries. The Challenge Supporting mission critical applications for a global customer base is serious business. A system issue may not only cost millions of dollars, it may impact factors more important than money, such as patient care. John Paladino, InterSystems’ Vice President of Client Services, remarked “When there’s an issue with one of our clients, there’s no time to lose. Support must be crisp, expert and immediate.” Ensuring technicians are able to s

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