A U.S.-based European manufacturer with 30,000 employees turned to Insight after poor performance from an offshore network provider. Facing over 300 unresolved support cases and high oversight demands, the company needed a reliable, U.S.-based partner for network, voice, and telecom services across 120 sites. Insight deployed over 5,000 network devices and 4,000 Cisco phones while shifting operations from reactive to proactive management using automation and event correlation. Within weeks, network alerts dropped by 75% and backlog cases by 72%, improving productivity, service quality, and customer experience while supporting the client’s digital transformation.

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