Overview Just about every consumer-focused banking and financial services company will say that they are committed to providing friendly and personalized service to their customers. But unlike companies who serve the general public, credit unions serve people who share something in common, such as being employees of a particular company or being members of a not-for-profit social group. As member-owned financial cooperatives, credit unions are tangible and purposeful extensions of a group’s shared commitment to mutual support. And so, members expect their credit union to be just as fully committed to them. The professionals managing this major credit union serving millions of Americans understand how critical and valuable such commitment is, especially for its thousands o

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