bottomline.com International Bank Secures Payments and Reduces Investigation Time with Sophisticated Fraud- Prevention Platform CUSTOMER SUCCESS A REPUTATION BUILT ON TRUST The retail banking industry is an extremely competitive one. Banks have to retain current customers and attract new ones to grow market share and stay viable. However, one of the biggest threats to attaining that success is reputational risk. From a customer’s standpoint, a bank’s reputational status is not necessarily based on due process but on perception. Once a bank makes it into a damaging headline it has a long road to travel until it can regain its good-standing, if at all. This is particularly the case in situations where financial crimes are at the core of those headlines. Customers want nothing m

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