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Case Study

Integrated Communications Company

Integrated Communications Company

Blackbox Corporation
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Industry: Communications Integrated Communications Company Project: Expanded contact center Major challenge: No downtime Case Study The background The client is an integrated communications company providing cable TV, digital interactive TV, analog TV, broadband Internet, cable telephony, and wireless services. The company is a leading multimedia provider in Canada with almost 2 million customers. Growing pains Over the past few years, the

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Related Solution Sets

Telecoms Industry
Contact Centers

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