CASESTUDY OVERVIEW American International Group, Inc. (AIG) is a leading global insurance organization serving commercial, institutional, and individual customers in more than 100 countries and jurisdictions. Obj ECt IVES • C u s t o m e r s e r v i c e o n t h e f r o n t e n d • S e c u r i t y o n t h e b a c k e n d • S i t u a t i o n a l I n t e l l i g e n c e a n d r e p o r t i n g • S y s t e m s e l f - s e r v i c e a n d e m p o w e r m e n t • I n c r e a s e d e f fi c i e n c y a n d r e d u c e d o p e r a t i o n a l cost t HE NUMb ERS • 1 0 0 K + C a r d h o ld e r s • 1 8 5 + L o c a t i o n s • 3 4 C o u n t r i e s • 5 0 + B a d g i n g O f fi c e s • M u l t i - t e n a n t B u i ld i n g s • 1 0 0 0 + V i s

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